Microsoft Office 2013 Issues Microsoft Excel 2013 Microsoft Office 2013 Microsoft Outlook 2013 Microsoft Powerpoint 2013 Microsoft Word 2013 [Fixed] Office 2013 has stopped working!

[Fixed] Office 2013 has stopped working!

Unknown

Microsoft Excel has stopped working.
Microsoft Word has stopped working.
Microsoft Outlook has stopped working.
Microsoft PowerPoint has stopped working.

Hi Friends,

Like you, I faced this problem after I upgraded my MS Office 2010 to MS Office 2013 and spent plenty amount of hours trying to fix it.
YES IT'S FRUSTRATED! Just look at the screenshot of me trying to find a solution on this:

Event Viewer Errors:

(might be varies from you, but you get the picture)

Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x70c
Faulting application start time: 0x01ce148bae1be7ed
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: unknown
Report Id: ec6f1ad1-807e-11e2-ba40-4437e69e70e1

Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x588
Faulting application start time: 0x01ce13fb6fe1ad27
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Report Id: ae8f3bec-7fee-11e2-90f9-4437e69e70e1

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x8cc
Faulting application start time: 0x01ce13f3e5651137
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: 27012797-7fe7-11e2-bcd6-4437e69e70e1

The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

InitializeSvcAPI failed with hr = 0x80048883

By the way, just for your information; I'm running Windows 7 Professional 64-bit and Microsoft Office 2013 Standard 32-bit.

The Solutions

I have 2 known fixes here; before trying anything, please make sure you can run excel/winword/powerpoint/outlook in safe mode, otherwise these 2 fixes is not for you. I'll use Excel for example.

Press Win + R for run, then enter excel /safe

If Excel 2013 successful run in safe mode, proceed with the fixes, else go back to Google. Good luck.

Fix 1: If you have an Epson Scanner / ABBYY-FineReader

(ABBYY-FineReader is a software bundled together with Epson Scanner)

Fix 1a
1. Run Excel in safe mode. (Win + R ; "excel /safe")
2. Go to File - Options
3. Go to Add-ins
4. Choose COM Add-ins and press Go...
5. Uncheck every box and press OK.
Try to run Excel normally now.

Fix 1b
1. Go to Control Panel
2. Click on Uninstall a program
3. Right click on ABBYY-FineReader and click uninstall.
4. Restart if necessary.
Try to run Excel normally now.

Update: another fix for ABBYY-FineReader
Open ABBYY-FineReader, go to the help menu and search for new updates. Download the newest update. Uninstall ABBYY-FineReader and then reinstall it with the newly downloaded update. Now ABBYY-FineReader works flawlessly scanning into Word and Excel. Also, the newest update does not use add-ins to do it.
(thanks to Anonymous commenter on August 1, 2015)

Fix 2: Disable hardware acceleration

(This fixed MY problem!)

1. Run regedit (Win + R ; "regedit")
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a New Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1
Try to run Excel normally now.

For some reason, if you're using any USB docking station with DisplayLink driver, please uninstall or update the driver to atleast version 7.1 M1.
Link to download: http://www.displaylink.com/support/downloads.php

Good luck!

Give me a Like, a +1 or just drop a comment if this fix yours! :D

Regards,
Jo.

I need to buy you a beer or three!!! I tried some of Microsoft's recommendations including downloading some optional updates which promptly trashed my computer and failed to fix the Office 2013 problem. I had multiple corrupted files; not just BSDs but black screens with nothing at all except my mouse pointer working. What a disaster. Finally got all that fixed.

Fix #1a worked perfectly. I have to do it for each Office program. Thank you. Thank you. Thank you! Wish I found your solution sooner.

Anonymous August 1, 2015 at 2:53 PM

There is a fix 3! Open ABBYY-FineReader, go to the help menu and search for new updates. Download the newest update. Uninstall ABBYY-FineReader and then reinstall it with the newly downloaded update. Now ABBYY-FineReader works flawlessly scanning into Word and Excel. Also, the newest update does not use add-ins to do it.

Anonymous August 7, 2015 at 4:30 AM

Fix 1b worked like a charm for me! You are a blessing! Thank you!

Anonymous August 21, 2015 at 11:12 PM

Thank you for saving my day!

Anonymous August 25, 2015 at 5:37 PM

Disabled Add-Ins. Brought them back one at a time and checked. Problem was the AVG Add-In. Disabled the AVG Add-In and now it is working fine.
Thank you. Greatly appreciated.
G.

Anonymous August 28, 2015 at 1:14 AM

I think I love you. Fix 2 did the job.

Unknown September 11, 2015 at 9:41 PM

Thank you so much! 2nd one worked!

Unknown September 12, 2015 at 11:21 PM

Thank you so so so so much, fix 2 did the job for me!

Anonymous October 9, 2015 at 3:07 AM

Holy poop, it worked! Took three hours of looking for solutions and this hardware acceleration solution frickin WORKED! happy day

Anonymous October 12, 2015 at 1:28 PM

No active links, bro!

Anonymous October 14, 2015 at 12:26 AM

Fix 2 worked. Thanks!

Anonymous October 21, 2015 at 6:38 PM

Nice thank you.
Fix 2 worked for me. Had this problem after downgrade from W10 back to W7.

Anonymous November 11, 2015 at 5:27 AM

Fix 2 didn't work, unfortunately (and Fix 1 isn't relevant to my situation). I had high hopes but am still having issues. (Given that,should I delete the new registry keys and go back to whatever the settings were before?) Thanks. [DLS]

8 x 8 November 13, 2015 at 8:50 PM

Jo, you are the man, thanks a stack your fix worked for me :-)

Unknown November 16, 2015 at 11:49 PM

Thanks mate, this fixed it I had to reboot everytime outlook crushes since i passed too much time looking for a fix.

Thanks again big up bro

Anonymous November 22, 2015 at 9:48 PM

Thanks so much!

Fix #2 did the trick.

Unknown December 7, 2015 at 4:55 AM

#2 solved my problem when upgrading to Outlook 2016. Thanks

Llamadojorge December 11, 2015 at 8:15 AM

1a fixed it for me. I'll try Fix 3 as well (comment from August 1 2015). Thank you so much!

Unknown December 11, 2015 at 8:26 AM

Awesome, let me know if the ABBYY-FineReader software update did the trick too!

Anonymous January 18, 2016 at 9:50 PM

This worked! Thank you so much!

Anonymous January 24, 2016 at 7:17 AM

in my case the problem was caused by the abby software, I just followed the instructions and the problem was solved. this article was really helpful, thx a lot.

Carlos G.

Anonymous January 29, 2016 at 11:10 PM

Fix 2 Worked for me to resolve Outlook Profile not loading when nothing else worked. Thanks!

Anonymous February 1, 2016 at 8:55 PM

step2 works for me!

thanks!

Anonymous February 24, 2016 at 10:49 PM

Editing the Registry and adding the value to disable the Hardware Acceleration worked. thanks

Anonymous March 12, 2016 at 2:36 AM

Thanks a bunch. Fix 2 worked well for me.

Fess March 30, 2016 at 2:02 AM

Fix 1, works for me!! Thanks

Anonymous April 12, 2016 at 7:39 PM

Fix 2 works... Thanks

Anonymous April 13, 2016 at 7:57 PM

I had this issue on 2 Lenovo laptop. I removed Display Link core software (and Lenovo Graphics Software) I started MSOffice 2016 products and works fine, I reinstalled Display link core software latest version . SOLVED..

Unknown May 2, 2016 at 5:30 PM

Did the same thing, installed Epson Printer, problem started, removed printer and Abby Reader, problem solved.. Rang and chatted to microsoft, no clue, thank you for your post!!!

Rollo May 22, 2016 at 12:43 AM

Have tried all solutions but no joy. Having said that, there was no common in 15.0. There was a common in Office and a common in 16.0 and tried the fix for both of those but did not work. Could I / should I create a common in 15.0. My problem by the way with excel is that it will not load any files and if I create a new file in excel, as soon as I try to save it crashes. I have the version which comes with 365 - Word works fine.

This comment has been removed by a blog administrator. - Delete

Unknown May 26, 2016 at 5:53 PM

No active links, bro!

Unknown May 31, 2016 at 10:58 PM

Fix 2 Fixed mine, you are a life saver, my problem started when I installed Lenovo USB to DVI driver software, deep thanks! Prakash

Anonymous June 1, 2016 at 7:40 PM

No active links, bro!

Anonymous June 9, 2016 at 10:36 PM

FIX 2 WORKED PERFECTLY! THANKS SO MUCH!

Unknown July 14, 2016 at 10:59 AM

argggghhh!!!!!! this is soooo frustrating!!! i have looked all over the internet, tried every solution they give and still gives the same error!!! i have an assignment to do and cannot complete it without word!!! please, please suggest a more straight forward, simple and and effective solution that actually works instead of one which just the same one as the past 500000000 searches!!!

Unknown July 16, 2016 at 5:59 PM

Thanks bro, I tried this method in 2016 and it still work!!!

Unknown August 22, 2016 at 5:29 AM

Thanks. Worked fine for me . Wish I would have seen this blog first as all others had no effect.

Unknown August 22, 2016 at 5:32 AM

Thanks. Worked fine for me . Wish I would have seen this blog first as all others had no effect.

lifeshighway September 15, 2016 at 6:36 AM

#2 worked for me! Thanks saved me hours of hair pulling

Unknown November 29, 2016 at 7:01 PM

Works for me dude !

Thx so much

Anonymous December 22, 2016 at 3:38 AM

I upgraded DisplayLink and this now works! Thank you so much!

Anonymous February 8, 2017 at 2:43 AM

Finally! Fix #2 fixed my outlook after trying every Microsoft answer in the book to no avail. THANK YOU

Anonymous May 16, 2017 at 3:03 PM

Fix # 2 Worked so far. Thanks mate. !!!

From
Pakistan

Anonymous July 10, 2017 at 10:31 PM

Windows 7 Enterprise Edition 64 bit Operating System and Office 2013 is 32 Bit is installed in the Dell E7470 laptop. Installed memory is 8GB.
Users report that Excel 2013 crashes and hanging frequently.
Application Event ID 1000.
Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
Exception code: 0xc0000005
Fault offset: 0x00c91ab0
Faulting process id: 0x124c
Faulting application start time: 0x01d2f593c8cb06de
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: d708cb2f-619c-11e7-8a3b-14abc517b037
What should be done to check the issue

Unknown August 10, 2017 at 10:01 PM

Disabled Hardware Acceleration worked for me too. Luckily I found your solution on my first search and had this corrected for the user less than an hour from their first complaint. Who's the hero now!