FINALLY, A FIX! YAYYYYYY
I have been given MS Office 2016 Standard to install on my machine for testing/trial use purpose before roll out to Corporate Services guys.
Okay, uninstalled MS Office 2013. No problem.
Reboot.
Run MS Office 2016 setup... *BAMB* Microsoft Setup Bootstrapper has stopped working..
Man, seriously I hate this. I faced the same problem last time when upgrading MS Office 2010 to 2013. I can't find a solution. In the end, I reformatted my machine after wasted countless of hours.. demm.
Anyways FYI, I'm running Windows 10 Pro 64 bit, and installing MS Office Std 2016 32 bit.
The Error
Error popup "Microsoft Setup Bootstrapper has stopped working" while installing.Here's the error log I found in %temp%:
2015/12/29 15:32:19:992::[3096] Kicking off chained install...
2015/12/29 15:32:19:992::[3096] PERF: TickCount=529687 Name=Job::DoCacheWork Description=Begin function
2015/12/29 15:33:20:854::[3096] Cannot start standalone OSE. from C:\Users\phua0170t\Desktop\MS Office 2016 Standard\standard.ww\ose.exe. Error code: 0x80070102
2015/12/29 15:33:20:854::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:875::[8148] WER element [P4] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P7] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2015/12/29 15:33:20:875::[8148] WER element [P6] is converted to [C6F06531]
2015/12/29 15:33:20:875::[8148] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:879::[8148] Catalyst execution finished: 12/29/2015 15:33:20. Return code: 30088. Exception caught: UnexpectedError.
2015/12/29 15:33:20:879::[8148] PERF: TickCount=590562 Name=RunSetup Description=End function
The Solution
- Go to MS Office 2016 Std setup files (be it in a DVD or a folder) "MS Office 2016 Standard\standard.ww"
- Copy the file ose.exe (Note: this file must be copied from the Installer you using. You cannot copy ose.exe from MS Office Pro installer while your installation is MS Office Standard. It doesn't work)
- Go to "C:\Program Files\Common Files\microsoft shared\Source Engine" (You may need to create the folder "Source Engine")
- Paste the ose.exe to "Source Engine" folder
- Download this reg file: ose.reg
- Open the ose.reg file to apply the registry settings to your registry
- Restart your computer
- Run services.msc
- Start the service "Office 64 Source Engine" if it is not started. (Note: This service must be started!)
- Try installing MS Office setup again
GOOD LUCK!
Let me know if there's anything I missed out or something you want to add to this error/solution.
Jo.
EDIT 2017-06-09: Updated ose.reg dropbox link
90 Comments
Perfect, got it working for me.
ReplyWorked great for Office 2016 x64 on Windows 7 Pro x64! THANKS!
ReplySorry, that doesn't work for Win10 and Office 2016 or Office 2013. Bootstrap error still occurs, installation remains impossible.
Replydidn't work on win
ReplyNothing, the problem still remains the same. (Error 1402)
ReplyThanks dude worked like a charm...
ReplyKeep up your good work
no luck
ReplyHi Mr D, is the ose.exe file you copied from the same installer file you've used to install MS Office?
ReplyIs the service "Office 64 Source Engine" started?
thanks Jo it works.
Replyit manages to get past the error. But there appeared a new error instead. Now its says msiexec.exe stop working on msi531e.tmp ... hurraayy ..
ReplyOMG Thank you Thank you!!!
ReplyHi the reg file no longer exist in Dropbox, can you help to make it available again, thanks.
ReplyLink updated!
ReplyIs the registry modified for MS Office 2013 use as well? Thanks
ReplyFYI - didn't work for MS Office 2013
Yes the registry works for all.
ReplyMake sure you've copied the ose.exe from MS Office 2013 installer, restarted your PC, and turn that service on before attempt to install again
Yup didnt work for me
ReplyWow - this was the only solution that worked! Was a little skeptical about using reg files from the internet, but gave it a shot. Thanks man!
ReplyThe only solution that worked after trying everything else. Thanks a bunch!!
ReplyYour fix worked perfectly even with my 32-bit Win7 OS! Thank you and Merry Christmas!
ReplyI've the 32 bit win7! did this fix work for me????
Reply"Windows could not start Office 64 Source Engine service on Local Computer."
ReplyOSE Registry file is:
ReplyWindows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
"DisplayName"="Office 64 Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
"Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
After trying every other fix, this is the one that worked. Thank you,
ReplyNo active links, bro!
ReplyThis worked for me ( Win 7 , Office 2016 ). Had to create folder called Source Engine. thanks heaps !!
ReplyСпасибо! Мне этот способ помог!
ReplyWindows 7 ultimate 32x
Office 2016 pro plus
If you need product key you can go http://www.vanskeys.com to get. 100% genuine it provide. The price is cheap and their good service. Strongly recommend to you.
ReplyNo active links, bro!
Replythanks , you save me so many time
Replywork great!
Thanks man!
Replynot working on win32 with office 2013 ,this was may last trial i wasted two days, now i give up, thankyou anyway
ReplyNo active links, bro!
ReplyThis is really a great blog for sharing. I appreciate your efforts, keep it up. Thanks for sharing... If you have any problem call toll free number +1-877-301-0214 http://www.ms-setupoffice.com/
ReplyNo active links, bro!
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ReplyTHat helped me, thanks!
ReplyEven though I was installing the 32bit version of Office Std 2016, this worked for me, thanks!
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ReplyAwesome OMG... it works! Thanks Jo
ReplyWorked YEARS later on Server 2016 installing Office 2016
ReplyThnx
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ReplyKindly help with the link for ose.reg
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