[Fixed] OWA: Outlook Web Access has encountered a Web browsing error

11:41 AM

The background (tested on)

Server: Microsoft Exchange 2007
PC OS: Windows 7 64 bit & 32 bit
Browser: Internet Explorer 9, 10, 11.

The error

Outlook Web Access has encountered a Web browsing error when trying to access email via Exchange OWA.


Expanded info:
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:

Exception Details
-----------------
Date: Fri Jan 2 15:17:35 UTC+0800 2015
Message: The value of the property 'fidoCallback' is null or undefined, not a Function object
Url: https://webmail.[removed].com.sg/owa/
Line: 1

Call Stack
----------


Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
actionURL =
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
buttonID = 0
srcElement = null
screenX = 719
screenY = 455
srcUrn =
origin =
boundElements = [object]
clientX = 719
clientY = 347
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = The value of the property 'fidoCallback' is null or undefined, not a Function object
errorUrl = https://webmail.[removed].com.sg/owa/
errorLine = 1
errorCharacter = 1
errorCode = 0

The solution

Uninstall Multifactor Authentication Client by Nok Nok Labs in Control Panel.
I'm not quite sure what the software does, but nothing is affected by uninstalling it.
I believe the software comes together with Lenovo laptop which most people use in my company.

Thanks,
Jo.

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