[Fixed] MS Office 2016: Microsoft Setup Bootstrapper has stopped working

5:24 PM 17 Comments
FINALLY, A FIX! YAYYYYYY

I have been given MS Office 2016 Standard to install on my machine for testing/trial use purpose before roll out to Corporate Services guys.
Okay, uninstalled MS Office 2013. No problem.
Reboot.
Run MS Office 2016 setup... *BAMB* Microsoft Setup Bootstrapper has stopped working..

Man, seriously I hate this. I faced the same problem last time when upgrading MS Office 2010 to 2013. I can't find a solution. In the end, I reformatted my machine after wasted countless of hours.. demm.

Anyways FYI, I'm running Windows 10 Pro 64 bit, and installing MS Office Std 2016 32 bit.

The Error

Error popup "Microsoft Setup Bootstrapper has stopped working" while installing.

Here's the error log I found in %temp%:
2015/12/29 15:32:19:992::[3096] Kicking off chained install...
2015/12/29 15:32:19:992::[3096] PERF: TickCount=529687 Name=Job::DoCacheWork Description=Begin function
2015/12/29 15:33:20:854::[3096] Cannot start standalone OSE. from C:\Users\phua0170t\Desktop\MS Office 2016 Standard\standard.ww\ose.exe. Error code: 0x80070102
2015/12/29 15:33:20:854::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:875::[8148] WER element [P4] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P7] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2015/12/29 15:33:20:875::[8148] WER element [P6] is converted to [C6F06531]
2015/12/29 15:33:20:875::[8148] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:879::[8148] Catalyst execution finished: 12/29/2015 15:33:20. Return code: 30088. Exception caught: UnexpectedError.
2015/12/29 15:33:20:879::[8148] PERF: TickCount=590562 Name=RunSetup Description=End function

The Solution

  1. Go to MS Office 2016 Std setup files (be it in a DVD or a folder) "MS Office 2016 Standard\standard.ww"
  2. Copy the file ose.exe (Note: this file must be copied from the Installer you using. You cannot copy ose.exe from MS Office Pro installer while your installation is MS Office Standard. It doesn't work)
  3. Go to "C:\Program Files\Common Files\microsoft shared\Source Engine" (You may need to create the folder "Source Engine")
  4. Paste the ose.exe to "Source Engine" folder
  5. Download this reg file: ose.reg
  6. Open the ose.reg file to apply the registry settings to your registry
  7. Restart your computer
  8. Run services.msc
  9. Start the service "Office 64 Source Engine" if it is not started. (Note: This service must be started!)
  10. Try installing MS Office setup again

GOOD LUCK!

Let me know if there's anything I missed out or something you want to add to this error/solution.

Jo.

EDIT 2017-06-09: Updated ose.reg dropbox link

[Fixed] OWA: Outlook Web Access has encountered a Web browsing error

11:41 AM Add Comment

The background (tested on)

Server: Microsoft Exchange 2007
PC OS: Windows 7 64 bit & 32 bit
Browser: Internet Explorer 9, 10, 11.

The error

Outlook Web Access has encountered a Web browsing error when trying to access email via Exchange OWA.


Expanded info:
Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Mime Types:

Exception Details
-----------------
Date: Fri Jan 2 15:17:35 UTC+0800 2015
Message: The value of the property 'fidoCallback' is null or undefined, not a Function object
Url: https://webmail.[removed].com.sg/owa/
Line: 1

Call Stack
----------


Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
actionURL =
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
buttonID = 0
srcElement = null
screenX = 719
screenY = 455
srcUrn =
origin =
boundElements = [object]
clientX = 719
clientY = 347
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = The value of the property 'fidoCallback' is null or undefined, not a Function object
errorUrl = https://webmail.[removed].com.sg/owa/
errorLine = 1
errorCharacter = 1
errorCode = 0

The solution

Uninstall Multifactor Authentication Client by Nok Nok Labs in Control Panel.
I'm not quite sure what the software does, but nothing is affected by uninstalling it.
I believe the software comes together with Lenovo laptop which most people use in my company.

Thanks,
Jo.

[Fixed] Access to this web server is disabled by default...

5:39 PM Add Comment

Access to this web server is disabled by default because it is controlled by basic authentication and does not use Secure Sockets Layer (SSL). Do you want to search the Microsoft Online Support Center to view possible solutions?

The Problem

Screenshot says it all: (I do not know what exactly caused the problem)
(This applies to all Microsoft Office products)

The Solution

Download the fix from Microsoft website (Microsoft Fix it 50711), patch, and fingers crossed.

So far I've met 3 same cases and all solved by fix it 50711.

Gd luck,
Jo
Where's my coffee?

[Fixed] Unable to uninstall Internet Explorer: An error has occurred not all of the updates were successfully uninstalled

10:03 AM 1 Comment

My Case

OS: Windows 7 Pro 32bit
IE: IE10 installed. Wants IE9.

The Problem


By default, you guys should already know that we can downgrade current Internet Explorer version to previous version via Control Panel - Programs and Features - View installed updates - right click on "Internet Explore XX" - Uninstall (there, I told you how if you don't know my "by default" :p -- But it doesn't work if you already have the lowest version of IE for the OS)

The problem with this one is that right after you clicked on Uninstall, an error message popup stating that "An error has occurred not all of the updates were successfully uninstalled" without any error code, warning whatsoever. It is so frustrating!


The Solution What I Did to Solve the Problem


The be frank, I did a couple of "fixes" altogether and I'm not quite sure which solved the problem v_v

Before start, it's a good idea to download the installation files for IE (and alternative) incase anything goes wrong:
Download IE 9: http://www.microsoft.com/en-sg/download/internet-explorer-9-details.aspx
Download IE 9 (3rd party website): http://internet-explorer-9.en.softonic.com/
Download Firefox: http://www.getfirefox.com
Download Google Chrome: https://www.google.com/chrome/browser/desktop/index.html

1. Uninstall via command (cmd)

1) Run Command Prompt with Administrator rights
2) Carefully select and copy the following command:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-10*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
3) Right-click inside the Administrator: Command Prompt window, and then click Paste to paste the command that you just copied. Or, just type it in.
4) Press ENTER to uninstall and restart your computer when it finished.
5) Install standalone IE installer you downloaded. Fingers crossed and hope it works.

* You can change the number highlighted in red above to uninstall other version. Example, 11, 10, 9. You get the idea. I did all 3... don't think it's necessary -_-

2. Disable windows update

1) Run services.msc
2) Look for "Windows Update" and disable it
3) Go to C:\Windows
4) Rename the folder named SoftwareDistribution to SoftwareDistribution.old (not sure if it's necessary)
5) Go to Control Panel
6) Go to Program and Features
7) Go to View installed updates
8) Find "Internet Explorer 10" and uninstall it. (hope it works!)
9) Restart the computer and it will revert to previous version (IE9) !

3. Internet Explorer won't start, open then closes immediately (after downgrade)


Before I explain the solution let me describe the problem in detail. For some unknown reason, I have always had this problem on my main computer with Internet Explorer 9: whenever I want to run it, a blank window appears for 0.1 second then closes instantly, without any error message or anything. The solutions I describe are valid for Internet Explorer 7 (IE7), Internet Explorer 8 (IE8) and Internet Explorer 9 (IE9). I am running Windows 7 but the solutions also work for Windows Vista and Windows XP.
taken from: http://cnedelcu.blogspot.sg/2012/05/top-3-fixes-for-internet-explorer-wont.html

Head to http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en and download the script.
Please take note on the 32bit/64bit.

Once you have that downloaded, extract the ZIP archive, you will find a .cmd file (command-line batch file). It contains instructions that will repair your system and allow Internet Explorer to finally work again. DISREGARD the filename: it's called "IE8" but it works with IE7, IE8 and IE9. To run it, right-click the file and click "Run as administrator".
taken from: http://cnedelcu.blogspot.sg/2012/05/top-3-fixes-for-internet-explorer-wont.html

Please let me know which are the steps you took to solve the problem!

Give me a Like, a +1 or just drop a comment if this fix yours! :D

Regards,
Jo.