[Fixed] MS Office 2016: Microsoft Setup Bootstrapper has stopped working

5:24 PM
FINALLY, A FIX! YAYYYYYY

I have been given MS Office 2016 Standard to install on my machine for testing/trial use purpose before roll out to Corporate Services guys.
Okay, uninstalled MS Office 2013. No problem.
Reboot.
Run MS Office 2016 setup... *BAMB* Microsoft Setup Bootstrapper has stopped working..

Man, seriously I hate this. I faced the same problem last time when upgrading MS Office 2010 to 2013. I can't find a solution. In the end, I reformatted my machine after wasted countless of hours.. demm.

Anyways FYI, I'm running Windows 10 Pro 64 bit, and installing MS Office Std 2016 32 bit.

The Error

Error popup "Microsoft Setup Bootstrapper has stopped working" while installing.

Here's the error log I found in %temp%:
2015/12/29 15:32:19:992::[3096] Kicking off chained install...
2015/12/29 15:32:19:992::[3096] PERF: TickCount=529687 Name=Job::DoCacheWork Description=Begin function
2015/12/29 15:33:20:854::[3096] Cannot start standalone OSE. from C:\Users\phua0170t\Desktop\MS Office 2016 Standard\standard.ww\ose.exe. Error code: 0x80070102
2015/12/29 15:33:20:854::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:870::[3096] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:875::[8148] WER element [P4] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P7] is set to value [UnexpectedError]
2015/12/29 15:33:20:875::[8148] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2015/12/29 15:33:20:875::[8148] WER element [P6] is converted to [C6F06531]
2015/12/29 15:33:20:875::[8148] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2015/12/29 15:33:20:879::[8148] Catalyst execution finished: 12/29/2015 15:33:20. Return code: 30088. Exception caught: UnexpectedError.
2015/12/29 15:33:20:879::[8148] PERF: TickCount=590562 Name=RunSetup Description=End function

The Solution

  1. Go to MS Office 2016 Std setup files (be it in a DVD or a folder) "MS Office 2016 Standard\standard.ww"
  2. Copy the file ose.exe (Note: this file must be copied from the Installer you using. You cannot copy ose.exe from MS Office Pro installer while your installation is MS Office Standard. It doesn't work)
  3. Go to "C:\Program Files\Common Files\microsoft shared\Source Engine" (You may need to create the folder "Source Engine")
  4. Paste the ose.exe to "Source Engine" folder
  5. Download this reg file: ose.reg
  6. Open the ose.reg file to apply the registry settings to your registry
  7. Restart your computer
  8. Run services.msc
  9. Start the service "Office 64 Source Engine" if it is not started. (Note: This service must be started!)
  10. Try installing MS Office setup again

GOOD LUCK!

Let me know if there's anything I missed out or something you want to add to this error/solution.

Jo.

EDIT 2017-06-09: Updated ose.reg dropbox link

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76 Comments
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Perfect, got it working for me.

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Worked great for Office 2016 x64 on Windows 7 Pro x64! THANKS!

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Sorry, that doesn't work for Win10 and Office 2016 or Office 2013. Bootstrap error still occurs, installation remains impossible.

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didn't work on win

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Nothing, the problem still remains the same. (Error 1402)

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Thanks dude worked like a charm...

Keep up your good work

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Hi Mr D, is the ose.exe file you copied from the same installer file you've used to install MS Office?

Is the service "Office 64 Source Engine" started?

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it manages to get past the error. But there appeared a new error instead. Now its says msiexec.exe stop working on msi531e.tmp ... hurraayy ..

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OMG Thank you Thank you!!!

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Hi the reg file no longer exist in Dropbox, can you help to make it available again, thanks.

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Is the registry modified for MS Office 2013 use as well? Thanks

FYI - didn't work for MS Office 2013

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Yes the registry works for all.
Make sure you've copied the ose.exe from MS Office 2013 installer, restarted your PC, and turn that service on before attempt to install again

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Wow - this was the only solution that worked! Was a little skeptical about using reg files from the internet, but gave it a shot. Thanks man!

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The only solution that worked after trying everything else. Thanks a bunch!!

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Your fix worked perfectly even with my 32-bit Win7 OS! Thank you and Merry Christmas!

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I've the 32 bit win7! did this fix work for me????

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"Windows could not start Office 64 Source Engine service on Local Computer."

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OSE Registry file is:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
"DisplayName"="Office 64 Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
"Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

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After trying every other fix, this is the one that worked. Thank you,

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it is very useful information, i was searchig this infortamation so long. microsoft office setup installation now is very easy task for me.

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This worked for me ( Win 7 , Office 2016 ). Had to create folder called Source Engine. thanks heaps !!

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Спасибо! Мне этот способ помог!
Windows 7 ultimate 32x
Office 2016 pro plus

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thanks , you save me so many time :)
work great!

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not working on win32 with office 2013 ,this was may last trial i wasted two days, now i give up, thankyou anyway

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Thanks for the information,

This post are very helpful for Outlook Not Working issues.

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Nice blog and we also offer support service for Microsoft Office.
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Even though I was installing the 32bit version of Office Std 2016, this worked for me, thanks!

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Awesome OMG... it works! Thanks Jo ^_^

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Worked YEARS later on Server 2016 installing Office 2016 :)

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Kindly help with the link for ose.reg

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