Microsoft Word has stopped working.
Microsoft Outlook has stopped working.
Microsoft PowerPoint has stopped working.
Hi Friends,
Like you, I faced this problem after I upgraded my MS Office 2010 to MS Office 2013 and spent plenty amount of hours trying to fix it.
YES IT'S FRUSTRATED! Just look at the screenshot of me trying to find a solution on this:
Event Viewer Errors:
(might be varies from you, but you get the picture)Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x70c
Faulting application start time: 0x01ce148bae1be7ed
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: unknown
Report Id: ec6f1ad1-807e-11e2-ba40-4437e69e70e1
Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x588
Faulting application start time: 0x01ce13fb6fe1ad27
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Report Id: ae8f3bec-7fee-11e2-90f9-4437e69e70e1
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x8cc
Faulting application start time: 0x01ce13f3e5651137
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: 27012797-7fe7-11e2-bcd6-4437e69e70e1
The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
InitializeSvcAPI failed with hr = 0x80048883
By the way, just for your information; I'm running Windows 7 Professional 64-bit and Microsoft Office 2013 Standard 32-bit.
The Solutions
I have 2 known fixes here; before trying anything, please make sure you can run excel/winword/powerpoint/outlook in safe mode, otherwise these 2 fixes is not for you. I'll use Excel for example.Press Win + R for run, then enter excel /safeIf Excel 2013 successful run in safe mode, proceed with the fixes, else go back to Google. Good luck.
Fix 1: If you have an Epson Scanner / ABBYY-FineReader
(ABBYY-FineReader is a software bundled together with Epson Scanner)Fix 1a
1. Run Excel in safe mode. (Win + R ; "excel /safe")
2. Go to File - Options
3. Go to Add-ins
4. Choose COM Add-ins and press Go...
5. Uncheck every box and press OK.
Try to run Excel normally now.
Fix 1b
1. Go to Control Panel
2. Click on Uninstall a program
3. Right click on ABBYY-FineReader and click uninstall.
4. Restart if necessary.
Try to run Excel normally now.
Update: another fix for ABBYY-FineReader
Open ABBYY-FineReader, go to the help menu and search for new updates. Download the newest update. Uninstall ABBYY-FineReader and then reinstall it with the newly downloaded update. Now ABBYY-FineReader works flawlessly scanning into Word and Excel. Also, the newest update does not use add-ins to do it.
(thanks to Anonymous commenter on August 1, 2015)
Fix 2: Disable hardware acceleration
(This fixed MY problem!)1. Run regedit (Win + R ; "regedit")
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a New Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1
Try to run Excel normally now.
For some reason, if you're using any USB docking station with DisplayLink driver, please uninstall or update the driver to atleast version 7.1 M1.
Link to download: http://www.displaylink.com/support/downloads.php
Good luck!
Give me a Like, a +1 or just drop a comment if this fix yours! :D
Regards,
Jo.