[Fixed] Office 2013 has stopped working!

11:57 AM


Microsoft Excel has stopped working.
Microsoft Word has stopped working.
Microsoft Outlook has stopped working.
Microsoft PowerPoint has stopped working.


Hi Friends,

Like you, I faced this problem after I upgraded my MS Office 2010 to MS Office 2013 and spent plenty amount of hours trying to fix it.
YES IT'S FRUSTRATED! Just look at the screenshot of me trying to find a solution on this:


Event Viewer Errors:

(might be varies from you, but you get the picture)

Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x70c
Faulting application start time: 0x01ce148bae1be7ed
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: unknown
Report Id: ec6f1ad1-807e-11e2-ba40-4437e69e70e1

Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x588
Faulting application start time: 0x01ce13fb6fe1ad27
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Report Id: ae8f3bec-7fee-11e2-90f9-4437e69e70e1

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x8cc
Faulting application start time: 0x01ce13f3e5651137
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: 27012797-7fe7-11e2-bcd6-4437e69e70e1

The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

InitializeSvcAPI failed with hr = 0x80048883

By the way, just for your information; I'm running Windows 7 Professional 64-bit and Microsoft Office 2013 Standard 32-bit.

The Solutions

I have 2 known fixes here; before trying anything, please make sure you can run excel/winword/powerpoint/outlook in safe mode, otherwise these 2 fixes is not for you. I'll use Excel for example.
Press Win + R for run, then enter excel /safe
If Excel 2013 successful run in safe mode, proceed with the fixes, else go back to Google. Good luck.

Fix 1: If you have an Epson Scanner / ABBYY-FineReader

(ABBYY-FineReader is a software bundled together with Epson Scanner)

Fix 1a
1. Run Excel in safe mode. (Win + R ; "excel /safe")
2. Go to File - Options
3. Go to Add-ins
4. Choose COM Add-ins and press Go...
5. Uncheck every box and press OK.
Try to run Excel normally now.

Fix 1b
1. Go to Control Panel
2. Click on Uninstall a program
3. Right click on ABBYY-FineReader and click uninstall.
4. Restart if necessary.
Try to run Excel normally now.

Update: another fix for ABBYY-FineReader
Open ABBYY-FineReader, go to the help menu and search for new updates. Download the newest update. Uninstall ABBYY-FineReader and then reinstall it with the newly downloaded update. Now ABBYY-FineReader works flawlessly scanning into Word and Excel. Also, the newest update does not use add-ins to do it.
(thanks to Anonymous commenter on August 1, 2015)

Fix 2: Disable hardware acceleration

(This fixed MY problem!)

1. Run regedit (Win + R ; "regedit")
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a New Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1
Try to run Excel normally now.

For some reason, if you're using any USB docking station with DisplayLink driver, please uninstall or update the driver to atleast version 7.1 M1.
Link to download: http://www.displaylink.com/support/downloads.php

Good luck!

Give me a Like, a +1 or just drop a comment if this fix yours! :D

Regards,
Jo.

Share this :

First
256 Comments
«Oldest   ‹Older   201 – 256 of 256   Newer›   Newest»
avatar

Fix 1 works. Well done !

Reply
avatar

Fix 2 worked! thanks a lot for your resolution!

Reply
avatar

Yes! # 2 plus run outlook.exe /resetnavpane and so far so good!

Reply
avatar

Abby Reader.. Thank You

Reply
This comment has been removed by a blog administrator. - Delete
avatar

I need to buy you a beer or three!!! I tried some of Microsoft's recommendations including downloading some optional updates which promptly trashed my computer and failed to fix the Office 2013 problem. I had multiple corrupted files; not just BSDs but black screens with nothing at all except my mouse pointer working. What a disaster. Finally got all that fixed.

Fix #1a worked perfectly. I have to do it for each Office program. Thank you. Thank you. Thank you! Wish I found your solution sooner.

Reply
avatar

There is a fix 3! Open ABBYY-FineReader, go to the help menu and search for new updates. Download the newest update. Uninstall ABBYY-FineReader and then reinstall it with the newly downloaded update. Now ABBYY-FineReader works flawlessly scanning into Word and Excel. Also, the newest update does not use add-ins to do it.

Reply
avatar

Fix 1b worked like a charm for me! You are a blessing! Thank you!

Reply
avatar

Thank you for saving my day!

Reply
avatar

Disabled Add-Ins. Brought them back one at a time and checked. Problem was the AVG Add-In. Disabled the AVG Add-In and now it is working fine.
Thank you. Greatly appreciated.
G.

Reply
avatar

I think I love you. Fix 2 did the job.

Reply
avatar

Thank you so so so so much, fix 2 did the job for me!

Reply
avatar

Holy poop, it worked! Took three hours of looking for solutions and this hardware acceleration solution frickin WORKED! happy day :D

Reply
avatar

Sharing my experience to say,if someone need windows product keys,you can go to www.vinhugo.com to got.I'm here to buy a key, a hundred percent genuine and I spent very little money.

Reply
avatar

Fix 2 worked. Thanks!

Reply
avatar

Nice thank you.
Fix 2 worked for me. Had this problem after downgrade from W10 back to W7.

Reply
avatar

Fix 2 didn't work, unfortunately (and Fix 1 isn't relevant to my situation). I had high hopes but am still having issues. (Given that,should I delete the new registry keys and go back to whatever the settings were before?) Thanks. [DLS]

Reply
avatar

Jo, you are the man, thanks a stack your fix worked for me :-)

Reply
avatar

Thanks mate, this fixed it :) I had to reboot everytime outlook crushes since i passed too much time looking for a fix.

Thanks again big up bro

Reply
avatar

Thanks so much!

Fix #2 did the trick.

Reply
avatar

#2 solved my problem when upgrading to Outlook 2016. Thanks

Reply
avatar

1a fixed it for me. I'll try Fix 3 as well (comment from August 1 2015). Thank you so much!

Reply
avatar

Awesome, let me know if the ABBYY-FineReader software update did the trick too!

Reply
avatar

This worked! Thank you so much!

Reply
avatar

in my case the problem was caused by the abby software, I just followed the instructions and the problem was solved. this article was really helpful, thx a lot.

Carlos G.

Reply
avatar

Fix 2 Worked for me to resolve Outlook Profile not loading when nothing else worked. Thanks!

Reply
avatar

step2 works for me!

thanks!

Reply
avatar

Editing the Registry and adding the value to disable the Hardware Acceleration worked. thanks

Reply
avatar

Thanks a bunch. Fix 2 worked well for me.

Reply
avatar

Fix 1, works for me!! Thanks

Reply
avatar

Fix 2 works... Thanks

Reply
avatar

I had this issue on 2 Lenovo laptop. I removed Display Link core software (and Lenovo Graphics Software) I started MSOffice 2016 products and works fine, I reinstalled Display link core software latest version . SOLVED..

Reply
avatar

Did the same thing, installed Epson Printer, problem started, removed printer and Abby Reader, problem solved.. Rang and chatted to microsoft, no clue, thank you for your post!!!

Reply
avatar

This blog awesome and i learn a lot about programming from here.The best thing about this blog is that you doing from beginning to experts level.

Love from

Reply
avatar

Have tried all solutions but no joy. Having said that, there was no common in 15.0. There was a common in Office and a common in 16.0 and tried the fix for both of those but did not work. Could I / should I create a common in 15.0. My problem by the way with excel is that it will not load any files and if I create a new file in excel, as soon as I try to save it crashes. I have the version which comes with 365 - Word works fine.

Reply
This comment has been removed by a blog administrator. - Delete
avatar

Really, it's very frustrating issue. I too encountered same problem but thanks to Outlook PST Repair Software using which I am able to fix the issue.

Reply
avatar

Sharing my experience to say,if someone need windows product keys,you can go to www.vanskeys.com to got.I'm here to buy a key, a hundred percent genuine.

Reply
avatar

Fix 2 Fixed mine, you are a life saver, my problem started when I installed Lenovo USB to DVI driver software, deep thanks! Prakash

Reply
avatar

Have you encountered Outlook 2013 fails to start ? Have no idea to troubleshoot the issue? If yes then you need to take help of an ultimate solution which is named as pst repair software.

Outlook 2013 fails to start

Reply
avatar

FIX 2 WORKED PERFECTLY! THANKS SO MUCH!

Reply
This comment has been removed by a blog administrator. - Delete
This comment has been removed by a blog administrator. - Delete
This comment has been removed by a blog administrator. - Delete
This comment has been removed by a blog administrator. - Delete
avatar

argggghhh!!!!!! this is soooo frustrating!!! i have looked all over the internet, tried every solution they give and still gives the same error!!! i have an assignment to do and cannot complete it without word!!! please, please suggest a more straight forward, simple and and effective solution that actually works instead of one which just the same one as the past 500000000 searches!!! :(

Reply
avatar

Thanks bro, I tried this method in 2016 and it still work!!!

Reply
avatar

Thanks. Worked fine for me . Wish I would have seen this blog first as all others had no effect.

Reply
avatar

Thanks. Worked fine for me . Wish I would have seen this blog first as all others had no effect.

Reply
avatar

#2 worked for me! Thanks saved me hours of hair pulling

Reply
avatar

I upgraded DisplayLink and this now works! Thank you so much!

Reply
avatar

Finally! Fix #2 fixed my outlook after trying every Microsoft answer in the book to no avail. THANK YOU

Reply
avatar

Fix # 2 Worked so far. Thanks mate. !!!

From
Pakistan

Reply
«Oldest   ‹Older   201 – 256 of 256   Newer›   Newest»

Leave a comment